United Airlines reduce average ground delay by almost 2 minutes

Requirements

United Airlines required full situational awareness of the turnaround process to achieve operational efficiencies, increase gate capacity, reduce delays, as well as improve sustainability on the apron. By having more real-time information about ongoing turns, United Airlines can respond to deviations from the turnaround plan quicker and hence mitigate the impact of these deviations. Less delays leads to lower average turnaround times and ultimately the ability to turn more aircraft per day per stand.

United has pledged to reduce its GHG emissions 100% by 2050 without relying on traditional carbon offsets. Efficiency on the turn will be essential to meeting these goals.

Solution

Assaia’s Turnaround Control offers in-depth management of turnaround operations in real-time by providing situational awareness of airport resources & human capital. The solution creates highly accurate data for all turnaround processes and other apron events of interest. The system has tracked over 750 000 turnarounds across more than 30 airports.

At this airline, Zonal Managers are responsible for turnaround operations and timely departures of all flights in their respective zones. They operate as a central coordinating function for all crucial processes like catering, fueling and baggage loading for flights to be able to depart. To only see alerts for flights within their zone, they use the Watchlist Feature which acts as an alert filter. They receive alerts and directly reach out to the respective teams in order to solve the problem before it turns into a flight delay.

Recently Assaia's new TurnaroundControl was introduced, this provides the Zonal Manager with side-by-side video tiles and process widgets. The change resulted in dramatically increased adoption and for the first time a measurable reduction in ground delays.