Copenhagen Airports, Assaia, and Smarter Airports Unveil Cutting-Edge Total Airport Management Collaboration at Passenger Terminal Expo 2025
Madrid, April 8th, 2025 – Copenhagen Airports (CPH), in collaboration with Assaia and Smarter Airports, is pioneering an innovative approach to airport efficiency through Total Airport Management (TAM). The three organizations will showcase this leading partnership at the upcoming Passenger Terminal Expo in Madrid, highlighting how advanced technology, artificial intelligence (AI), and real-time data coordination are transforming operations at CPH.
What is Total Airport Management (TAM)?
TAM is a next-generation approach to airport operations that enhances efficiency, predictability, and collaboration across all stakeholders. By integrating AI, real-time data, and automated decision-making, TAM orchestrates airport processes dynamically, ensuring seamless operations from aircraft arrival to departure. At Copenhagen Airport, TAM is being applied to optimize one of the most critical processes—aircraft turnaround. With Assaia’s ApronAI and the Smarter Airports Airhart operations orchestration platform at the core, this initiative is already delivering measurable benefits in on-time performance, resource allocation, and passenger experience.
AI-Powered Turnaround Optimization
CPH’s TAM initiative leverages two advanced technological solutions:
Assaia ApronAI: Using computer vision-based AI, Assaia monitors key turnaround activities in real time, providing predictive alerts and actionable insights to prevent delays.
Airhart Operations Orchestration: Serving as the central operations orchestration hub, Airhart ingests real-time operational data, dynamically recalculates Target Off-Block Times (TOBT), and automates interventions to protect turnaround integrity.
Enhancing Efficiency and Passenger Experience
By integrating these solutions, CPH has already seen measurable improvements in efficiency and reliability:
On-time departures: Gates equipped with Assaia have reduced delayed expected departure times by an average of 6.5 minutes for late-arriving flights, saving an estimated $540,582 in six months.
Optimized resource allocation: Real-time insights allow for better stand and baggage system usage, reducing congestion and improving operational efficiency.
Enhanced passenger experience: Improved turnaround accuracy leads to better baggage handling and more predictable passenger flow.
Sustainability benefits: Increased efficiency helps lower fuel consumption and carbon emissions, contributing to a greener airport ecosystem.
“At CPH, we are committed to leveraging innovation to improve airport operations. This collaboration with Assaia and Smarter Airports is a major step toward making Total Airport Management a reality. By integrating AI-powered turnaround monitoring with real-time orchestration, we are creating a more resilient and efficient airport for our passengers and partners.” – Samuel í Hjøllum Rude, Head of Operational Airport Services, Copenhagen Airports
“Our AI-driven technology is designed to provide airports with unprecedented visibility and control over turnaround operations. Partnering with CPH and Smarter Airports allows us to apply ApronAI’s real-time intelligence to improve operational efficiency and predictability. This is a significant milestone in the journey toward smarter, data-driven airports.” — Christiaan Hen, CEO, Assaia
“The future of airport operations is centered around real-time decision-making and collaboration. Airhart is designed to integrate data, automate processes, and ensure smooth operations. By working closely with CPH and Assaia, we are showcasing how our orchestration platform can redefine airport efficiency and passenger experience.” — Tove Lindquist, Chief Transformation and Innovation Officer, Smarter Airports
Passenger Terminal Expo 2025 – Join Us
Copenhagen Airports, Assaia, and Smarter Airports will present the details of this TAM collaboration at the Passenger Terminal Expo in Madrid, 8-9-10 April 2025. Attendees will gain firsthand insights into how AI and orchestration technology are revolutionizing airport operations.
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It is our firm belief that the future of aviation should be free of delays.
With this in mind, for the past year, Assaia has hosted a bi-monthly Roundtable for airline representatives to discuss ramp safety, including the challenges experienced post-Covid, such as staff turnover, a lack of experienced staff, and time pressures for the ramp crew. With the recent FAA mandate on Safety Management Systems (SMS), Assaia has just opened up the Roundtable to airports to facilitate increased collaboration.
Roundtable discussions have affirmed the importance of using data-driven solutions to move away from manual monitoring and toward real-time automated intervention to prevent incidents and improve behavior. At the recent American Airlines safety management system conference, Assaia discussed computer vision's potential as a tool to strengthen SMS strategies. Airline safety experts agreed that real-time automated alerts are the way forward to improve safety and facilitate safety-aware behavior. Analyzing and understanding historical data can help advance regulations and standard operating procedures
SMS strategies. Airline safety experts agreed that real-time automated alerts are the way forward to improve safety and facilitate safety-aware behavior. Analyzing and understanding historical data can help advance regulations and standard operating procedures
Image caption goes here
Some heading goes here
It is our firm belief that the future of aviation should be free of delays.
With this in mind, for the past year, Assaia has hosted a bi-monthly Roundtable for airline representatives to discuss ramp safety, including the challenges experienced post-Covid, such as staff turnover, a lack of experienced staff, and time pressures for the ramp crew. With the recent FAA mandate on Safety Management Systems (SMS), Assaia has just opened up the Roundtable to airports to facilitate increased collaboration.
Roundtable discussions have affirmed the importance of using data-driven solutions to move away from manual monitoring and toward real-time automated intervention to prevent incidents and improve behavior. At the recent American Airlines safety management system conference, Assaia discussed computer vision's potential as a tool to strengthen SMS strategies. Airline safety experts agreed that real-time automated alerts are the way forward to improve safety and facilitate safety-aware behavior. Analyzing and understanding historical data can help advance regulations and standard operating procedures.
With this in mind, for the past year, Assaia has hosted a bi-monthly Roundtable for airline representatives to discuss ramp safety, including the challenges experienced post-Covid, such as staff turnover, a lack of experienced staff, and time pressures for the ramp crew. With the recent FAA mandate on Safety Management Systems (SMS), Assaia has just opened up the Roundtable to airports to facilitate increased collaboration.
Roundtable discussions have affirmed the importance of using data-driven solutions to move away from manual monitoring and toward real-time automated intervention to prevent incidents and improve behavior.
At the recent American Airlines safety management system conference, Assaia discussed computer vision's potential as a tool to strengthen SMS strategies.
Roundtable discussions have affirmed the importance of using data-driven solutions to move away
Roundtable discussions have affirmed the importance of using data-driven solutions to move away
At the recent American Airlines safety management system conference, Assaia discussed computer vision's potential as a tool to strengthen SMS strategies. Airline safety experts agreed that real-time automated alerts are the way forward to improve safety and facilitate safety-aware behavior. Analyzing and understanding historical data can help advance regulations and standard operating procedures.
Side image goes here
With this in mind, for the past year, Assaia has hosted a bi-monthly Roundtable for airline representatives to discuss ramp safety, including the challenges experienced post-Covid, such as staff turnover, a lack of experienced staff, and time pressures for the ramp crew. With the recent FAA mandate on Safety Management Systems (SMS), Assaia has just opened up the Roundtable to airports to facilitate increased collaboration.
Roundtable discussions have affirmed the importance of using data-driven solutions to move away from manual monitoring and toward real-time automated intervention to prevent incidents and improve behavior.
Side image goes here
At the recent American Airlines safety management system conference, Assaia discussed computer vision's potential as a tool to strengthen SMS strategies. Airline safety experts agreed that real-time automated alerts are the way forward to improve safety and facilitate safety-aware behavior. Analyzing and understanding historical data can help advance regulations and standard operating procedures.
Testimonials
Using technology to move the aviation industry forward is in Alaska’s DNA, our teams have already been using Assaia to improve our aircraft turn processes, and we’re thrilled to help expand technology that will make us safer, more efficient, and offer an even better guest experience. This partnership represents the future of machine learning applications in aviation and will translate into significant advances in our industry.
Pasha Saleh
Corporate Development Director, Alaska Airlines
The use of Assaia's TurnaroundControl has provided our Airline Partners, Ground Handlers, and Service Providers with full visibility of the aircraft turn processes. The data, predictability, and visibility enhances our collective efficiency and resilience at Toronto Pearson. Paired with our A-CDM initiative, Assaia's TurnaroundControl provides crucial data driving A-CDM processes, a reduction in turn times, and a noticeable increase in on-time performance.
Dean Wright
Associate Director, Gating & Airport Flow
The way Turnaround 2.0 uses AI and machine learning to boost our zone controllers' efficiency is remarkable. They can now manage multiple gate activities with more focus on handling exceptions, rather than multitasking.
Turnaround 2.0 is more than a tool for the present; it's a foundation for 'United Next,' growing with us and helping us surpass our operational goals efficiently.
Daniel Reed
Director of Station Operations, United Airlines
Our focus is to use innovation to make our operations smoother. We have selected Assaia because of the capabilities of the tool. But it is also really important for us that it has a good record of successful implementation, so we know it will deliver for us, for our airlines and ultimately for our passengers.
Dr Babett Stapel
Managing Director, Fraport Slovenjia
We are optimizing all our processes on the apron to shorten the time each aircraft needs to be on the ground, which benefits both our passengers and our airline partners. This is a common issue across our airports and we are talking to all of them about this technology.
Claus Grunow
VP of Corporate Strategy and Digitalization at Fraport
We are pleased to partner with Assaia to implement the ApronAI Turnaround Control solution at T4. This new solution will not only optimize operations and our work with our business partners, but will also help us to ensure a first-class customer experience at T4.
Roel Huinink
President and CEO, JFKIAT
The real-time and historical insights that can inform both airport and airline operations make this solution a clear winner for everyone.
Craig Paul
Director of Technology & Innovation , Halifax Stanfield International
Assaia's product allows airports and airlines to collect, track, and analyze data in real time; this innovation removes inefficiencies and optimizes performance.
Jim Lockheed
JetBlue Ventures
We’re creating the airport of the future, and innovation in apron operations will directly improve the passenger experience. We are laser focused on innovations that will make Pearson and its whole apron ecosystem more efficient while reducing our carbon footprint.
Deborah Flint
President and CEO GTAA
SEA needed an innovative solution to our capacity problem and have worked with Assaia to optimize the turnaround process resulting in reduced taxi times and increased passenger satisfaction. Assaia has exceeded our expectations, consistently delivering on-time & on-budget.
Samer Tirhi
Airline Scheduling Coordinator, Seattle-Tacoma International Airport
With the help of Predicted Off Block Time from Assaia. JFKIAT Operations can be proactive to reduce or eliminate any delays and gate holds
Stephen Tukavkin
VP IT & Digital, JFKIAT
We are proud to be partnering with the Assaia team in our mission to use technology to improve the efficiency and safety of the airport environment.
Raghbir S. Pattar
Director of Airports Transformation, IAG
I had mentioned before, great innovation on your part. With these types of improvements, T4 is always leading at JFK. Thank you
COPA Station Manager
JFKIAT
We’re working hard on becoming an airport of the future, and this involves rethinking every part of our ground operations. Assaia’s ApronAI is an integral component of our vision for the ramp of the future.
Abhi Chacko
Head of Innovation & Commercial IT Services, Gatwick Airport
Assaia’s technology adds critical data points to CVG’s early-stage neural network for operational advancements. Structured data generated by artificial intelligence will provide information to make decisions, optimize airside processes, and improve efficiency and safety.
Brian Cobb
CIO, CVG Airport
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